AC
Ashen C
1 reviews | Active since Jul 2012
10 May 2019, 08:21
C Fiber - Pathetic support service!
I logged a ticket with C Fiber support due to the fact that my fiber line went down since Friday the 3rd of May. I've been following up consistently with C Fiber and I've been given different stories. First they say that my case was assigned a technician and I should expect a call, a few days go by with me constantly following up regarding the call or lack thereof from said technician. It's now a week later and I've been told that there's no technician assigned to my case. I asked whether I need to wait indefinitely for a technician to contact me and she proceeds to say "unfortunately so". So now I'm currently paying for a service that I'm not even getting! Pathetic!
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Replies (2)
Cell C's replyOfficial
10 May 2019, 10:00Good morning Ashen
A follow up request has been sent to management from the Fibre Department for urgent assistance. Do expect communication soon.
Regards
DA
A follow up request has been sent to management from the Fibre Department for urgent assistance. Do expect communication soon.
Regards
DA
Cell C's reply10 May 2019, 10:00
Official
Good morning Ashen
A follow up request has been sent to management from the Fibre Department for urgent assistance. Do expect communication soon.
Regards
DA
A follow up request has been sent to management from the Fibre Department for urgent assistance. Do expect communication soon.
Regards
DA
AC
Ashen C's updateReviewer Update
10 May 2019, 13:50Hi,
Thanks for getting in touch, but i'm afraid it's going to be another weekend without internet. Even after I pleaded with the support center yesterday to have my connection restored so that I can continue with my job, not surprisingly , empty promises were the order of the day.
AC
Ashen C's update10 May 2019, 13:50
Reviewer Update
Hi,
Thanks for getting in touch, but i'm afraid it's going to be another weekend without internet. Even after I pleaded with the support center yesterday to have my connection restored so that I can continue with my job, not surprisingly , empty promises were the order of the day.