LM
Lennie M

1 reviews | Active since Oct 2014

02 Jun 2017, 11:11

C-Fiber - Great signup, no support thereafter

<p>Hi</p> <p> </p> <p>I had a brilliant experience during the signup and getting online process on 4 April, however......</p> <p> </p> <p>1. I am still waiting for my copy of the signed contract. I requested this more than once via email, nothing yet</p> <p>2. Vuma keeps on sending me messages saying I owe them money. I notified sales guy to resolve, still not resolved.</p> <p>3. I have some issues with connectivity, I called the support centre, but did not get any joy at all. Support guy did not know difference about speed and complete packet loss where connectivity drops. Decided to mail fibercare about a month ago, still no reply on that mail???? </p> <p>Seems you offer all the benefits when signing up, but don’t give a damn about the clients as soon as they join</p>

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Replies (6)
Cell C
Cell C's reply02 Jun 2017, 11:18
Official

Sincere apologies for the inconvenience caused.

We have requested one of our team members to follow up on this matter with C- Fiber and assist. Do expect communication soon.

Regards
Cell C | PN

Cell C
Cell C's reply02 Jun 2017, 15:35
Official

Derrick confirmed that he has contacted you and provided interim feedback.

Regards

Cell C | PN

LM
Lennie M's update16 Jun 2017, 13:06
Reviewer Update

Cell C need more people like Derrick, he kept me up to date with constant updates. Most of the issues resolved and I am only changing my review as a result of the way Derrick handled it.

Cell C still 1 star

Derrick 5 stars

Cell C
Cell C's reply19 Jun 2017, 12:57
Official

Thank you for providing us with feedback and we are so happy with the way Derrick assisted you.

Thumbs up to Derrick!

Have a lovely day further.

Regards

Cell C | PN

LM
Lennie M's update21 Jun 2017, 10:29
Reviewer Update

Hi Derrick

I just received another notification form Vuma stating I owe then monies???????

This is ridiculus!!!!!

I want this sorted today, in writing from Vuma, as it is my name that is in question.

Cell C
Cell C's reply21 Jun 2017, 11:28
Official

Hi Lennie

We have forwarded your feedback to Derrick for assistance.

Regards

Cell C | PN