C Cell - Worst Customer Service

<p>Cell C Game City has debited my account 4 months in row for a contract I do NOT have. I was dealing with the Store Manager, Trisha Sewridgparsad, who assures me every month that the contract will be cancelled and money refunded. After numerous reminder emails, calls and visits to the C Cell Game City Shop every month, She has not cancelled the contract and my money has not been returned. I really don't know what to do.</p> <p> </p> <p>I have begged and pleaded for her to reply to my emails and have still received no apology thus far. The lack of professionalism and “I don't care attitude” is inexcusable and outright deplorable.</p> <p>To date I am R1400 + out of pocket for a phone I don’t even have!!! I cannot wait entire month, again, to be reimbursed - only for C Cell to debit again. Please Note I do have two existing contracts with Cell C and I have been a long standing client. This third contract is not mine!! As a loyal, paying customer I am appalled at the manner in which this case has been handled and disappointed that I have been treated with utter disrespect. Please Help.</p>