DV
Dirki V

1 reviews | Active since Nov 2017

10 Jun 2020, 11:09

Bye bye cell c

The worst service i have ever experienced i have 3 contracts with cell c and i am cancelling all of them i have been a loyal customer for a long time with cell c but i am moving to vodacom eventhough they are more exspensive i will rather pay for better service than this. I have numerous times requested cell c to change my debit order date to 27 of each month as i have changed employers my old employer i got paid on 25 now with new employer 27 so i requested them so many times to change this i even gave up come the next month they simply debit on 25 as if i never requested them to change the date i am tired of struggling with companies and spending my hard earned money on corporations that simlpy do not have customer care now this past month again they deducted on the 25 again when i called them to enquire why it was not changed they load the debit for the first to go thru and guess what they have not deducted and today is the 10 now they have the audacity to send me an sms to say i am in arrears!! Really? How dumb can one company be? I have really had it and i was also in the process of upgrading i have called 4 times and they simply say it went thru to their credit department and guess what one of the requirements is for upgrading no arrears in past 6 months so guess what bye bye upgrade and in my case bye bye cell c

0
Replies (3)
Cell C
Cell C's reply10 Jun 2020, 11:26
Official
Good Morning Dirk 

Thank you for making contact with Cell C regarding the change of your debit order date. 

The matter has been escalated accordingly and we'll be in touch to offer assistance. 

Thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.

^NS 
Cell C
Cell C's reply11 Jun 2020, 15:56
Official
Hi Dirk

Our consultant tried reaching you with no success, please advise of a convenient time to contact you.

^PN
DV
Dirki V's update12 Jun 2020, 13:38
Reviewer Update
I am at work from 08:00 to 20:00 this week i am off duty again on thursday 18.06.2020 i am working in a hospital and we are not allowed to answer our phones so kindly call me on the 18th of June any time as this is the only time i will be available during office hours so do you understand now my frustrations as i have to call over and over and over for the same things and when i am off now i have to struggle still with your incompetence and again this morning you sent me an sms i am in arrears i have requested you to debit on the 1 of june 2020 today is the 12.06.2020 and still no debit done now i am being harrassed and my credit score gets ill treated because of you this is not service really that is very very very poor service how many times must i instruct you to debit this account????? and again not the 25 but the 27 the money is in my account i am waiting for you to debit the account and no matter what you say or do your lack of service i will be cancelling all my contracts with you.