SS
Steve S
1 reviews | Active since Sept 2012
01 Sept 2016, 09:02
Bye bye Cell C
<p>I'm so sick and tired of being called twice a day to upgrade my account despite telling them to stop calling me at work! Yesterday was the last straw....I have a contract that I pay by debit order every month and have NEVER missed a payment. Yesterday I was cut off mid-call and told I don't have credit and I've reached my limit of my calls. My account was set up to just bill me for anything I use over and above my allowance. I tried to call them, but had a ******* automated system that didn't take me anywhere but to a place where I had to leave a voicemail and I've still not heard a peep from them and I still cannot make calls. So Cell C, you have lost a customer and I will be leaving you as soon as I possibly can. I will also make a point of sharing my experience with anyone who will listen. 0 out of 10 for customer service....</p>
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Cell C's replyOfficial
01 Sept 2016, 09:23Thank you for posting to us.
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.
Regards
Cell C | PN
Best regards,
Cell C's reply01 Sept 2016, 09:23
Official
Thank you for posting to us.
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.
Regards
Cell C | PN
Best regards,
SS
Steve S's updateReviewer Update
11 Dec 2016, 22:51I have subsequently left Cell-C!
They decided how much I was 'allowed' to spend by limiting my monthly spend limit on my contract per month, then promptly cut me off when I reached the limit they decided I could afford. Never in my life has a service provider told me how I should spend my money, and I will leave any provider who thinks they can decide that for me in the future!
To make it worse, even after the above complaint I STILL continued to get calls several times a week to upgrade my contract, in stead of annoying me into upgrading, they annoyed me into leaving!
I will NEVER return to Cell-C!
SS
Steve S's update11 Dec 2016, 22:51
Reviewer Update
I have subsequently left Cell-C!
They decided how much I was 'allowed' to spend by limiting my monthly spend limit on my contract per month, then promptly cut me off when I reached the limit they decided I could afford. Never in my life has a service provider told me how I should spend my money, and I will leave any provider who thinks they can decide that for me in the future!
To make it worse, even after the above complaint I STILL continued to get calls several times a week to upgrade my contract, in stead of annoying me into upgrading, they annoyed me into leaving!
I will NEVER return to Cell-C!