By far the worst… sad Cell C

And here we go again - “we’ll get back to you with a solution and a way forward” and “Our aim is to provide exceptional customer service, and we apologize if we fell short of your expectations”…

This is laughable - Cell C are absolutely inept, their support is almost as poor as their network and one division doesn’t even know what the other is doing or saying..!

You need to sort this out..!!!

This is absolutely ridiculous..!

This account is paid up, and yet you insist on running debit orders at random dates - I have never been subjected to such bumbling ineptitude!

I was promised feedback by close of business today, I even took your call yesterday morning, but you chose to run another random debit..?!

Are you drunk, stoned or stupid..?

So here I am, day 14 of this circus with Cell C..!

After interacting with the most competent and, friendly and efficient Cell C Social Media Manager on Wednesday, I honestly thought that this issue had bee put to bed, but clearly this lady was taken out to the back and stoned to death for making the rest of the organisation look useless...

Cell C Please explain the following to me (I've put my questions as bullet points and have typed as slowly as humanly possible so that you can follow...)

1- Confirmed on Wednesday count is paid up _ why am I still receiving calls and SMSs..?

2- Why am I getting calls from NIMBLE (who have put CELL C into second last position of most useless call centre consultants, because I have never heard such unprofessional, untrained constants before in my life - clearly when they called me @ 14:02 today they'd already been hittingg the bottle!)

3- Who is the Customer Care Consultant, who took my call at 14:09 today. After telling me she'd put me on hold for no longer than 2 minutes, came back to me after 14 minutes and rattled off a list of reasons why I am wrong, and not listening to a word I was saying... clearly after being subjected to this gross incompetence I lost my cool and called CELL C "Stupid"(scathing I know..!) and she put down the phone in my ear... She is not equipped for that position, neither professionally nor emotionally and should not, under any circumstances, be allowed to interact with the public un supervised.

I DEMAND an apology from CELL C regarding the matter listed above and a detailed report on the training that will be taken to sort out their shortcomings, as well as what is going to be done to sort out the issue I have been subjected to.

At about 17:30, on Friday the 29th of September I received a call from a really helpful and friendly CellC agent (social media manager, blah,blah,blah..) He was sincerely apologetic about the level of service I had, and up until now, have received from CellC. He assured me, in fact promised me, that CellC would get back to me by close of business on Monday the 2nd of October… have I received a call yet, would I be writing this review right now if I had..? Would CellC have tried, unsuccessfully again to take an unauthorized debit order off of my account..? I think not!

You will not get one more cent from me until you sort out this mess CellC, not one.

Feel free to call me at your earliest possible convenience.