***** BY CELL C - ******* DEBIT ORDERS

I've been a Cell C Loyal customer for over 4 years consuming their high end products. Just 2 months ago I did an upgrade with CellC for a Samsung S23 ultra from my month-to-month contract. Cell C delivered a wrong device color. I notified them of this immediately but they advised they don't have the color I want. I then returned and canceled the contract upgrade with immediate effect within their 7day cool-off period.

I was assisted by Philani Hlatswayo (very useless and unhelpful salwa agent) with an upgrade who later became unresponsive after I sent notice of cancelation. I sent countless email requesting confirmation of upgrade cancelation and after several calls and email attempts I eventually received confirmation but Cell C is now deducting money from my account for a service I didnt consume and a contract that doesn't exist. THIS IS ***** and if I don't get any concrete resolution within 7 days, I will take the matter further with my lawyers. Refund my money, terminate my "contract" and stop taking money from my account.