Buy Out - Misled & ******

<p>After the numerous adverts from CellC that their buy out was the best option currently with the best rates and the remuneration of &nbsp;R10 000. I went into the Cell C franschise at Cape Gate Mall. I was asked for all the relevant FICA documentation inclusive of the buy out value from my service provider being MTN.&nbsp;I provided all the documentation for submission. While in store, I realised that the value had doubled from R10 000 to R20 000 buy out value. </p> <p>&nbsp;</p> <p>When discussing this deal with the reprenstative being Ruthwin Nixon,&nbsp;I had to pick a package which I did being the Pinacale 3 package with an iPhone 6S 64 GiG. The highest package on value with the most vlaue for my usage. I was approved and my number ported from MTN to CellC. I was informed by Mr Nixon that the value would be settled and I would be issued a value card for the sum of R10 000. The logical thought would be that &nbsp;(I had taken the best contract with a top f the range phone and therefore I would qualify for the R 20 000&nbsp;buy-out deal) the balance of the R20 000 on offer would be utilised to settle my early cancellation on my MTN Contract.</p> <p>&nbsp;</p> <p>This was confrimed by Mr Nixon in person in the presence of my partner. Low and behold 30 days later I was debited by MTN for the early cancellation. I then contacted the CellC customer care centre only to be told that firstly the R20 000 offer was only applicable to certain handsets to which I was never informed and that the R10 000 card issued was to be taken and used for the payment of the early cancellation. I was given the run&nbsp; around between the&nbsp;Cape Gate store and Cell C business centre for about four days until I finally called Ruthwin and demanded the name of his manager.&nbsp; The store manager,&nbsp;Linda van Wyk came back to me only to explain the deal to me, after the fact and to further explain&nbsp;that if my settlement was greater than&nbsp; R 10 000,&nbsp;I would have qualified for the R 20 000 deal. Neither the handset or the quantum deal was&nbsp;explained to me at the outset. &nbsp;When I requested that this situation be explained and my debited amount reinbursed in cash to me, the CellC Franschise Store Manager Linda Van Wyk sent me an email 7 days later informing that both the store and CellC will not assist on their sales representative had misled me.</p> <p>Belwo the email insert by the manager acknowledging the misccoumincation by Mr Nixon.</p> <p><font size="3" color="#000000" face="Times New Roman"> <br /></font></p> <p style="margin: 0cm 0cm 0pt;"><span style="color: #1***7d; font-family: 'Calibri','sans-serif'; font-size: 11pt;">"Communication was given, Cell C cannot be liable for any deduction on the account as you received a gift card with an amount of R10&nbsp;000 for reimbur*****t should there be any deductions on the account.</span></p> <p style="margin: 0cm 0cm 0pt;">&nbsp;</p> <p style="margin: 0cm 0cm 0pt;"><span style="color: #1***7d; font-family: 'Calibri','sans-serif'; font-size: 11pt;">Do apologise if the communication between you and Ruthwin was not clear.</span></p> <p><font size="3" color="#000000" face="Times New Roman"> <br /></font></p> <p style="margin: 0cm 0cm 0pt;"><span lang="EN-US" style="color: #1***7d; font-family: 'Arial','sans-serif'; font-size: 10pt; mso-ansi-language: EN-US;">Kind regards</span></p> <p><span lang="EN-US" style="color: #1***7d; font-family: 'Arial','sans-serif'; font-size: 10pt; mso-ansi-language: EN-US;">Name: Linda van Wyk</span></p> <p><span lang="EN-US" style="color: #1***7d; font-family: 'Arial','sans-serif'; font-size: 10pt; mso-ansi-language: EN-US;">Title: Branch Manager</span></p> <p><span lang="EN-US" style="color: #1***7d; font-family: 'Arial','sans-serif'; font-size: 10pt; mso-ansi-language: EN-US; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-fareast-language: EN-ZA; mso-bidi-language: AR-SA;">Store Details/Franchise Group: Cell C Cape Gate / The Third Network"</span></p> <p><span lang="EN-US" style="color: #1***7d; font-family: 'Arial','sans-serif'; font-size: 10pt; mso-ansi-language: EN-US; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-fareast-language: EN-ZA; mso-bidi-language: AR-SA;">CellC now back that their Franschise Store has misled their customer and will not take liability. Secondly, not once was the R20 000 deal diuscussed on specific handsets. Had I been correctly informed at point of purchase of the process of settlement and instructed on how the gift card should have been utilised, I cannot foresee any possible reason as to why I would have not followed this procedure. It was only when I called MTN&nbsp;and queried why they had debited my account, did I learn that the account was not settled by Cell C. </span></p> <p><span lang="EN-US" style="color: #1***7d; font-family: 'Arial','sans-serif'; font-size: 10pt; mso-ansi-language: EN-US; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-fareast-language: EN-ZA; mso-bidi-language: AR-SA;">MTN debited my account in April for a full months subscription.&nbsp;I accepted this, believing it would be their final debit. &nbsp;But when I was debited&nbsp;in May for the full cancelation value, I knew something was wrong. I am now out of pocket for these amounts purely due to misrepresentation of the facts of the promotion. I hold Cell C liable for this. I am apalled at their lack of interest in reimbursing me, especially when all I am asking is that they reimburse me the cancelation fee. </span></p> <p>&nbsp;</p> <p><span lang="EN-US" style="color: #1***7d; font-family: 'Arial','sans-serif'; font-size: 10pt; mso-ansi-language: EN-US; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-fareast-language: EN-ZA; mso-bidi-language: AR-SA;">I am finding it a difficult apology to swallow from Ms. Van Wyk that I am out of pocket becuase of a misunderstanding or misinformation perpetrated by a member of her and of Cell C's staff.</span></p> <p>&nbsp;</p> <p><span lang="EN-US" style="color: #1***7d; font-family: 'Arial','sans-serif'; font-size: 10pt; mso-ansi-language: EN-US; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-fareast-language: EN-ZA; mso-bidi-language: AR-SA;">Cell C your deals and your fanchise has misled me. You have an obligation to now take accountability for this poor show.</span></p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p>