********* BUSINESS PRACTICE

On the 3rd of July I renewed two contracts and took 2 phones which my decision on those brands have been influenced by a promotion from Samsung that I was made aware of at the time. So I took 2 samsung phones and 2 samsung watch 5's, with that I was supposed to receive 2 samsung buds live. Over a month later, the samsung rep made a mistake with the promotion dates with a different network and now I'm in 2 36month contracts without any buds because of the incompetence of both samsung and cell c. Cell C is the network we are contracted to but they refuse to assist customers point blank. No assistance whatsoever, it's like they tell you everything you want to hear for that moment to get the deal signed then they don't care about any lies they have spoken and just move on like nothing happened. What type of service is this? It's absolutely ridiculous as the contracts are being paid for. Nobody is prepared to take responsibility at all. I am appalled at big companies conducting business like *******. I will not let this go as a complaint will be logged with ICASA.