SP
Serole P

1 reviews | Active since Feb 2016

15 Feb 2016, 18:16

Business Line locked

My contract with cellc on *** ended last year in October(2015). I admit I did not cancel or upgrade the contract and they put it on month to month contract. Now when i request that i want to cancel and port my number back to Vodacom, they tell me they cannot access my account as it has been handed over to NDS. I have been making payments and i contacted NDS and they told me i dont owe anything anymore and should go back to CellC. I went back and they still cannot assist me and refuse to contact NDS to sort out the problem. I want to settle the account if need be and port my number back to Vodacom as i use it for business. Currently clients are unable to get hold of me and its costing me. Even today i contacted them but in vain. I need my number working please and if there is payment due i am willing to pay. Please help this has been going on since November 2015

0
Replies (1)
Cell C
Cell C's reply16 Feb 2016, 07:33
Official
Hello Phihlela1234,

Thank you for posting to us.

One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN