BUSINESS CLIENTS BE AWARE

Worst, most ilogical and ineffective systems and service. Cell C needs new managers desperately or they will absolutely close. I am shocked this is a regulated industry. We are business clients and the following is their system: Lost a crucial phone on a Saturday (phone belongs to manager and hosts company banking approval apps), only to find out that BUSINESS CLIENTS can not be assisted in any way on a weekend as the business desk only works Monday to Friday. (NO UPGRADES, SIM SWAPS, CANCELLATIONS....NOTHING) Monday we are to find out that there is one general email for any and all business requests, NO OTHER DEPARTMENT can access your accounts or assist in any way. The email comes back that they will get to you in 24 hours but you can call a number for urgent assistance. This number goes to general client service who can assist you by emailing the same email that told you to call them and they also have to wait as they have NO way to contact anyone in that devisions. So you wait. Then you get a email 24 hours later asking for something, you respond to the same email and get notified that you will wait 24 hours. Next day a diffrent person responds thanking you for the information but this person now needs the information you originally sent because that info is now with the first person who responded and was not passed on. We a week into trying to sim swap and still after our once a day response with five different people no one can assist. AND THE CHERRY ON TOP........... BUSINESS CLIENTS CAN NOT WALK IN OR BE ASSISTED BY STORES EVERYONE WORKS THROUGH THE BLACK HOLE EMAIL????????? obviously we moving all our remaining lines, this is insanity and people pay money for it!