JN
Jermaine N
1 reviews | Active since Nov 2017
30 Nov 2017, 17:45
Bundle Changes
Cell C why, the Social bundle plans are a great idea. However why did you reduce the minutes? You don't have another plan available that gives minutes to call any network at anytime. Yes you will tell me its about the data and SMSES. Who sends SMSes in this day in age. Not even your agents send smses yet you bombard us with 300sms. Take that nonsense out and add more minutes to your plans, increase the cost if you must but minutes and data are vital.
If thats something you dont want to do then atleast send us a text saying you are changing the plans structure so we as your customers can either stay with you or move to telkom mobile who have mintues to call any network or come with a plan that allows us to get minutes to make these call. I am a prepaid client and you may say that we dont matter much however at the end of the day my contribution is pays for something.
Ive never been disappointed with Cell C up until this point!!!!
Helpful (0)
Replies (1)0
Replies (1)
Cell C's replyOfficial
01 Dec 2017, 05:52Good morning Jermaine
Social bundles are really awesome and still offer customers expetional value for money even after the revision.
A decision to change or reduce the minutes was based on the fact that there is a strong customer preference for data over voice.
On the 9th of November SMSes were sent to customers who had an active social bundle advising them of the changes.
Our prepaid customers matter just as contract customers do, we appreciate your support.
Regards
Cell C | PN
Best regards,
Cell C's reply01 Dec 2017, 05:52
Official
Good morning Jermaine
Social bundles are really awesome and still offer customers expetional value for money even after the revision.
A decision to change or reduce the minutes was based on the fact that there is a strong customer preference for data over voice.
On the 9th of November SMSes were sent to customers who had an active social bundle advising them of the changes.
Our prepaid customers matter just as contract customers do, we appreciate your support.
Regards
Cell C | PN
Best regards,