Bunch of ******** and bad customer service

Last week Friday I experienced internet connection issues and I called the customer service centre only to find out my sim card was faulty then I was told to buy a Simcard so that I can do a sim swap only to find out they will bill me R50 to do a sim swap and I was fine because I wanted my sim to work. I called again to do the sim swap they couldn't assist me because according to their system I last used this sim card last year in October but to my surprises the last time I used my sim card it was that Friday morning. I was jumping from one agent to another explaining the same thing, so I was told to go to a cell c shop they will be able to assist me but they never mentioned that I will have to pay R115 for sim swap.

How is that possible that you must pay this much for sim swap and something that was not your fault? If other networks can do it for free why would cell c charge it's customers this ridiculous price? We don't even pay this much for our bank cards but with cell c we must pay this much.

I cannot wait for September to cancel everything with them. Why must we call them if they not well equipped and they cannot resolved anything over the phone, what system are they using that is differ from their stores?