NJ
Nick J

1 reviews | Active since Sept 2023

05 Sept 2023, 11:55

Bunch of *******

Hello All

I am having a huge Issue with Cell C. I live in Poland and returned to South Africa last year December to see the family. During my period in Cape Town, I went to the Cell C store in Canal Walk and told them that I would like to cancel the contract, what is left to pay so i can have the contract closed. They informed me the total settlement amount would be R3551. On the 05 January this was paid to cell(please see attached bank statement) I signed the cancelation letter as did the representative in the Canal Walk Branch. 2 months go buy and all of a sudden, I start getting bills from Cell C saying I still owe then R565 and then it went to R1959. My father is still in Cape Town and was trying to sort it out. I have sent them many emails, they responded to a few and then silence for months whilst still sending me bills and dragging my name through the mud on my credit score. Please see attached all correspondence/ communication between myself and Cell C. They do not reply and refuse to help clearly. Bottom line my credit score is being destroyed because of Cell C ******** behaviour. I am tired of this now. Please sort them out.

Kind regards Nicholas Jackson

0
Replies (1)
Cell C
Cell C's reply05 Sept 2023, 12:16
Official
Dear Nick Jackson,

Thank you for contacting Cell C.

Please accept our sincere apology for the frustration and inconvenience caused, we will investigate and address this right away. 

We have escalated your request to our Support Team who will be in touch within 24 working hours.

Regards, 
 ^SR