UK
Ulrich K
1 reviews | Active since Jun 2019
06 Nov 2020, 13:14
Bullying tactics from Cell C
Cell C forced a package onto me and when I queried it and changed it to a package that I selected, they "double charged" me (I paid for the forced package and my selected package). When I went to the George Cell C store today, the manager told me that it is system generated and that they can't reverse the forced payment. I am out of pocket because Cell C chose on my behalf that I will pay double. This is corporate bullying and I will demand a reverse payment and an apology from Cell C.
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Replies (3)0
Replies (3)
Cell C's replyOfficial
06 Nov 2020, 14:26Hi Ulrich
We will investigate the matter and revert to you with feedback.
Kindly confirm your contact number.
^MM
We will investigate the matter and revert to you with feedback.
Kindly confirm your contact number.
^MM
Cell C's reply06 Nov 2020, 14:26
Official
Hi Ulrich
We will investigate the matter and revert to you with feedback.
Kindly confirm your contact number.
^MM
We will investigate the matter and revert to you with feedback.
Kindly confirm your contact number.
^MM
Cell C's replyOfficial
06 Nov 2020, 14:28Good day Ulrich
Thank you for reaching out to us.
The migration was processed on the 09/09/2020. You were billed pro-rator for September and full subscription for October.
^NT
Thank you for reaching out to us.
The migration was processed on the 09/09/2020. You were billed pro-rator for September and full subscription for October.
^NT
Cell C's reply06 Nov 2020, 14:28
Official
Good day Ulrich
Thank you for reaching out to us.
The migration was processed on the 09/09/2020. You were billed pro-rator for September and full subscription for October.
^NT
Thank you for reaching out to us.
The migration was processed on the 09/09/2020. You were billed pro-rator for September and full subscription for October.
^NT
UK
Ulrich K's updateReviewer Update
06 Nov 2020, 15:46Correct, it was prorated for September and October. I'm perfectly fine with that. Yhis was paid at the end of October. Then why was an additional amount of R179 deducted for September? It means that I paid for the September data twice. I need to be refunded R179
UK
Ulrich K's update06 Nov 2020, 15:46
Reviewer Update
Correct, it was prorated for September and October. I'm perfectly fine with that. Yhis was paid at the end of October. Then why was an additional amount of R179 deducted for September? It means that I paid for the September data twice. I need to be refunded R179