1 reviews | Active since Oct 2016

01 Nov 2016, 11:34

Bullying

<p>Cell c called me selling me a data contract at special of R99 without telling me the contract is an open line and to my surpise i had to pay R205. I called them to complain and they said they will fix it and refund me the cash but told me to first call customer and change my contract to a top up of which i did. When they changed my contract they did not include the discount agreed upon which meant that i was now paying R199. I called them again they said they will fix all this but they still haven't</p>

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Replies (2)
Cell C
Cell C's reply01 Nov 2016, 11:53
Official

Thank you for posting to us.

We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply07 Nov 2016, 10:41
Official

Maropeng has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

Best regards,