bully tactics around incorrect billing

I have been erroneously charged by Cell C, following its takeover of Greencom Fibre customers.

1. I was a fibre optic customer with Greencom, and earlier this year was told that Cell C would take over the account. I was told to continue payments each month to the Greencom account until i heard otherwise. I did this, and at a certain point was told to pay into the Cell C account instead. I did this scrupulously.

2. I am on the Cell C records as owing more than R3000, although I have paid diligently every single month. I repeat what I have said before in several letters to Kefuwe Lebakeng: a) Greencom has confirmed that I paid up until the moment Cell C took over the account (and I sent Kefuwe Lebakeng a copy of this letter); b) I have paid my subscription for the months since Cell C took over the account; c) There is no reason at all for me to pay twice for the service.

3. I implored Kefuwe Lebakeng on two seperate occasions to rectify this matter or to put me in contact with someone who could. This has not happened Instead i have received a lawyer's letter stating an intention to prosecute if i do not pay within a stipulated time.

I feel strongly that i should not be penalised because of inadequate record-keeping during the period of the takeover of Greencom customers. I am dismayed at the attempts by Cell C to bully me instead of resolving the problem.

Dr Gavin Andersson