BULL SERVICE AND MISTREATMENT

I'm utterly disappointed with the mentioned companies i'm mistreated by Cell C insurance which is Csurance and it's underwriters Hollard insurance . I have logged complaints with their complaints department with the claim outcome since this day they are still stalling, what irritates me the most i have been debited monthly premiums and no one is saying anything for the past month on the 21/09/2018 and the below emails is the last conversation held with Csurance. ----- Forwarded message ----- From: Tshepiso Sepotokele ********** To: Cell-c C Surance ********** Sent: Friday, 21 September 2018, 10:19:38 GMT+2 Subject: Re: [Ticket ID: 708574] Tshepiso sepotokele

Dear Gugu

The number I usually use when I call is ********** 000 or my number ********** 979.

Please advise when you say you need to listen to the recording, kindly elaborate what call are you listen to?

Regards Tshepiso

On Thursday, 20 September 2018, 12:02:52 GMT+2, Cell-c C Surance ********** wrote:

Good day Tshepiso Sepotokele Trust you are well . Please may you provide us with a number that was used to contact csurance as we would like to listen to the call recordings . Kind regards, Gugulethu Charmain Mnguni

Call Centre: **********

Ticket ID: 708574 Subject: Tshepiso sepotokele Priority: Medium Status: Answered

IT SO DAMN UNACCEPTABLE BECUASE IT SHOWS THAT THIS COMPANIES THEY DON'T CARE OF "TREATING THE CUSTOMER FAIRLY" (TCF) and Hollard being the underwriters I will log a complaint again with FSCA because I won't tolerate such mistreatment from Cell C insurance and their underwriters. I have noticed that no one is willing to be accountable csurance employees humiliated me emotionally and that had destroyed my confidence with Cell C. Cell C if you still want to retain your clientele reconsider overlooking at new underwriters and new employees from your insurance company.