Brother Bernard
My account was handed over to DMC and I've fully settled it on the 13th of last month(March) Today I was shocked when opening my ITC profile showing that I still owe CELL C. I contacted DMC and asked what could the problem be and i was told that my account has been withdrawn from them and I should contact Cell C directly as they are ones that needs to update my profile. FIX THIS COS IM DONE PAYING YOU AND I HAVE THE PAID UP LETTER.
Helpful (0)
Replies (13)0
Replies (13)
Cell C's replyOfficial
14 Apr 2023, 13:21Dear Neo
Thank you for contacting Cell C regarding the request to update your ITC profile.
Please receive our apologies for the unpleasant experience received thus far, in order for us to escalate the matter, Kindly email us the settlement letter or final statement from DMC confirming that the account has indeed settled to *** Please use the following subject line on your email: HP: Neo ITC update Regards ^MN
Thank you for contacting Cell C regarding the request to update your ITC profile.
Please receive our apologies for the unpleasant experience received thus far, in order for us to escalate the matter, Kindly email us the settlement letter or final statement from DMC confirming that the account has indeed settled to *** Please use the following subject line on your email: HP: Neo ITC update Regards ^MN
Best regards,
Cell C's reply14 Apr 2023, 13:21
Official
Dear Neo
Thank you for contacting Cell C regarding the request to update your ITC profile.
Please receive our apologies for the unpleasant experience received thus far, in order for us to escalate the matter, Kindly email us the settlement letter or final statement from DMC confirming that the account has indeed settled to *** Please use the following subject line on your email: HP: Neo ITC update Regards ^MN
Thank you for contacting Cell C regarding the request to update your ITC profile.
Please receive our apologies for the unpleasant experience received thus far, in order for us to escalate the matter, Kindly email us the settlement letter or final statement from DMC confirming that the account has indeed settled to *** Please use the following subject line on your email: HP: Neo ITC update Regards ^MN
Best regards,
's updateReviewer Update
14 Apr 2023, 14:06Paid up letter sent
's update14 Apr 2023, 14:06
Reviewer Update
Paid up letter sent
Cell C's replyOfficial
14 Apr 2023, 14:09We will attend to your email., our team will be in touch to assist.
Regards,
^TM
Regards,
^TM
Best regards,
Cell C's reply14 Apr 2023, 14:09
Official
We will attend to your email., our team will be in touch to assist.
Regards,
^TM
Regards,
^TM
Best regards,
's updateReviewer Update
17 Apr 2023, 11:23Still no response from you
's update17 Apr 2023, 11:23
Reviewer Update
Still no response from you
Cell C's replyOfficial
17 Apr 2023, 13:08Please provide us with your email address you sent the paid-up letter from so that we can track and follow-up.
Regards,
^TM
Regards,
^TM
Best regards,
Cell C's reply17 Apr 2023, 13:08
Official
Please provide us with your email address you sent the paid-up letter from so that we can track and follow-up.
Regards,
^TM
Regards,
^TM
Best regards,
's updateReviewer Update
17 Apr 2023, 13:52***
's update17 Apr 2023, 13:52
Reviewer Update
***
Cell C's replyOfficial
17 Apr 2023, 13:55Your email was received today, we have referred your query to our Team. We will be in touch to further assist.
Regards,
^TM
Regards,
^TM
Best regards,
Cell C's reply17 Apr 2023, 13:55
Official
Your email was received today, we have referred your query to our Team. We will be in touch to further assist.
Regards,
^TM
Regards,
^TM
Best regards,
's updateReviewer Update
18 Apr 2023, 12:40Your consultant contacted me and said you guys are still waiting for my file from DMC that proves that the account has been settled, you said I should send through the paid up letter now suddenly you are waiting for DMC...How Pathetic
's update18 Apr 2023, 12:40
Reviewer Update
Your consultant contacted me and said you guys are still waiting for my file from DMC that proves that the account has been settled, you said I should send through the paid up letter now suddenly you are waiting for DMC...How Pathetic
Cell C's replyOfficial
18 Apr 2023, 12:46We do understand your frustration due to delay in resolving the matter, urgency has been requested.
Regards
^MN
Regards
^MN
Best regards,
Cell C's reply18 Apr 2023, 12:46
Official
We do understand your frustration due to delay in resolving the matter, urgency has been requested.
Regards
^MN
Regards
^MN
Best regards,
's updateReviewer Update
22 Apr 2023, 16:09You guys are seriously useless, your consultant called again saying that I need to call NIMBLE group because they are refusing to give the Pay over File, what does that have to do with me? I Fully paid you now update my ITC profile please.
's update22 Apr 2023, 16:09
Reviewer Update
You guys are seriously useless, your consultant called again saying that I need to call NIMBLE group because they are refusing to give the Pay over File, what does that have to do with me? I Fully paid you now update my ITC profile please.
Cell C's replyOfficial
22 Apr 2023, 16:23Good day Neo
We don't have access into your account as it has been handed over to Nimble Group. Queries can be directed to them.
^NT
We don't have access into your account as it has been handed over to Nimble Group. Queries can be directed to them.
^NT
Best regards,
Cell C's reply22 Apr 2023, 16:23
Official
Good day Neo
We don't have access into your account as it has been handed over to Nimble Group. Queries can be directed to them.
^NT
We don't have access into your account as it has been handed over to Nimble Group. Queries can be directed to them.
^NT
Best regards,
's updateReviewer Update
24 Apr 2023, 12:49MY ACCOUNT WAS HANDED OVER TO DMC OF WHICH I MADE THE PAYMENT AND RECEIVED A PAID UP LETTER,WHEN WAS IT HANDED OVER TO NIMBLE? PLEASE STOP MAKING A FOOL OUT OF ME,I SENT YOU GUYS THE PAID UP LETTER AS REQUESTED NOW YOURE TELLING ME YOU DONT HAVE MY ACCOUNT.
's update24 Apr 2023, 12:49
Reviewer Update
MY ACCOUNT WAS HANDED OVER TO DMC OF WHICH I MADE THE PAYMENT AND RECEIVED A PAID UP LETTER,WHEN WAS IT HANDED OVER TO NIMBLE? PLEASE STOP MAKING A FOOL OUT OF ME,I SENT YOU GUYS THE PAID UP LETTER AS REQUESTED NOW YOURE TELLING ME YOU DONT HAVE MY ACCOUNT.
Cell C's replyOfficial
24 Apr 2023, 13:00Good day Neo
We have received the settlement letter. We are doing investigations, our team will be in contact with you.
^SM
We have received the settlement letter. We are doing investigations, our team will be in contact with you.
^SM
Best regards,
Cell C's reply24 Apr 2023, 13:00
Official
Good day Neo
We have received the settlement letter. We are doing investigations, our team will be in contact with you.
^SM
We have received the settlement letter. We are doing investigations, our team will be in contact with you.
^SM
Best regards,