1 reviews | Active since Dec 2018
Broken router 20 days out of warranty R1500 to fix new router costs R1700
So i took out a two year cell c data contract in September last year with 50 gigs day and 50 gigs night with a sim and router. A few months ago a better deal came up and I took out a new contract for 200 gigs anytime, but I had to pay the router up that I took the first time and only take a new sim. so the 2nd week in October my router breaks(the one the I paid up) and I took it in to cell c Kenilworth. Cell c came back to me stating that its R1500 to fix the router... and a new on would cost me R1700, when I asked what is wrong with the router the answer was that it is out of warranty by 20 days... the warranty ended the end of September, so now 6 weeks later I am still without a router. I asked what's wrong with the router they can give me an answer (except that its out of warranty). the router has been standing in the same spot for more than a year, I cant even believe that its broken, it never fell or no malicious damage took place. last month I had 120gigs left from my 200 gigs and had to pay my contract in full... i'm very disappointed as I feel im not being taking seriously as a customer but my money is good enough.
We care and value you as our customer. We will refer this matter to the relevant department for clarity.
Do expect communication.
Regards
Cell C | PN
We care and value you as our customer. We will refer this matter to the relevant department for clarity.
Do expect communication.
Regards
Cell C | PN
Regards
Cell C | PN
Regards
Cell C | PN
