Broken promises and lies by CellC

The service I have received at CellC has left a bad taste in my mouth. Empty promises received from Team Leaders Busisiwe Mange, Nomusa Shange as well as Ashnee. I have logged a query on 30 July 2018 for incorrect billing and the incorrect information being provided by one of the agents apon attempting to cancel my contract. I still have had no response from back office and have have had to make numerous calls but have not received any feedback on my query.

I have also been advised, by Busi that I was billed this month for a missed debit that occurred over a year ago however, my account has been up-to-date and I have had sufficient funds in my bank account.

CellC has violated my rights as a customer which include: Right to fair and honest dealings as well as my right to disclosure of information and I am very unhappy with the service I have received as I have been a loyal customer for a couple of years now.