BROKEN PROMISES

Good day<br> I requested for my contract to be cancelled on the expiration date of 18 Jan 15. My contract was not cancelled. It was converted to a month-to-month contract. It is June and yet another debit order has gone off my account. After many phone calls and many frustrating broken promises my contract is cancelled but my refund has not been requested or processed. I logged yet another case for a refund as Cell C owes me over R2000 and have been told once again that I have to wait for a call back - which I can guarantee will not happen - within 48 hours. I would like someone to take me seriously. I am offended and frustrated. The money you owe me for the debit orders excludes the cost of continuously phoning in to follow up and to be told that I must honour your turnaround times when you don't honour a single one of your promises to me. I will now resort to public naming and shaming in an effort to get you to behave with honesty and integrity.