Broken Promises

I was called by a consultant named Maropeng last week, Thursday. He promised that my device would be sorted this week but still my device hasn't been fixed.<br> <br> I called the Repairs department and spoke to Kirt. He gave me the same answer he's been giving me for weeks. \We've received payment for your device and we're waiting for a response from Blackberry\".<br> <br> This is very unfair and unprofessional. On the 25th, Cell C will deduct money from my account for a device that's in ''their'' possession. We are way past the maximum 21 working days as stated on the repairs policy. I consider this as a breach of contract."