Brocken Promise

In response to the above message from Cell C, yes Mpho contacted me and promised to get back to me but he never did and it was confirmed that he's on leave I was then assisted by Moses on Tuesday 29 August who contacted the store in Ladysmith and that's only when this matter was taken serious by the store manager in Ladysmith. Ii was then requested to bring the phone to the shop so that it be sent for repairs and promised to get a loan phone when I get to the shop and yes I was given a blackberry curve which also had a battery problem because I put it on chargee the moment I got to the office that was around 13:50 pm, it was fully charged by16:10 by the time I left the office, on my way home around 16:00 the battery died and couldn't charge the phone with all the chargers I have at home since I was not given a charger from the store. The next morning I called the shop and indicated what happened and I was told that there is a tablet after the manager had denied to have any phone for me in the store. He then brought that tablet to me and took the blackberry, when I was trying to activate the phone I had a problem because it couldn't be activated without WiFi connection. I then gave the phone back to the manager who promised to sort it our for me and collected it after a while but still it was not active. I then took the phone home with me tried to activate it using the WiFi connection at home only to find that the phone rejected my email only required me to put the previous user's email. This morning I took the same tablet to the store and they took the phone sent it to someone to wipe that out. It was then wiped and brought to me after two hours only to find that the sim reader is not working. And they now saying they can't assist me with any other phone yet I'm the one sitting with no phone. I called the call center and they kept on transefering me up until I spoke to someone in repairs who indicated that they never receives my phone for repairs and that it has not yet even given to the corrier at the moment. I tried to call the store now but I was told that the manager was busy on another line I should call in five to ten minutes and I did but from there they didn't take any of my calls. This is really unfair on me. I'm the one sitting with no phone for days and I don't even know when my phone will be sent for repairs.

In response to the above message from Cell C, yes Mpho contacted me and promised to get back to me but he never did and it was confirmed that he's on leave I was then assisted by Moses on Tuesday 29 August who contacted the store in Ladysmith and that's only when this matter was taken serious by the store manager in Ladysmith. Ii was then requested to bring the phone to the shop so that it be sent for repairs and promised to get a loan phone when I get to the shop and yes I was given a blackberry curve which also had a battery problem because I put it on chargee the moment I got to the office that was around 13:50 pm, it was fully charged by16:10 by the time I left the office, on my way home around 16:00 the battery died and couldn't charge the phone with all the chargers I have at home since I was not given a charger from the store. The next morning I called the shop and indicated what happened and I was told that there is a tablet after the manager had denied to have any phone for me in the store. He then brought that tablet to me and took the blackberry, when I was trying to activate the phone I had a problem because it couldn't be activated without WiFi connection. I then gave the phone back to the manager who promised to sort it our for me and collected it after a while but still it was not active. I then took the phone home with me tried to activate it using the WiFi connection at home only to find that the phone rejected my email only required me to put the previous user's email. This morning I took the same tablet to the store and they took the phone sent it to someone to wipe that out. It was then wiped and brought to me after two hours only to find that the sim reader is not working. And they now saying they can't assist me with any other phone yet I'm the one sitting with no phone. I called the call center and they kept on transefering me up until I spoke to someone in repairs who indicated that they never receives my phone for repairs and that it has not yet even given to the corrier at the moment. I tried to call the store now but I was told that the manager was busy on another line I should call in five to ten minutes and I did but from there they didn't take any of my calls. This is really unfair on me. I'm the one sitting with no phone for days and I don't even know when my phone will be sent for repairs.

Since I'm not getting any assistance with a lian phone I'll buy a new phone tomorrow and Cell C will have to refund me the money that I'll use to buy the phone because I can't stay without a phone and my mother mustn't suffer because of a company that cannot keep up to it promises.

Please be advised that I'll buy this phone because I'm desperate for a phone not that I need to own two phones. As soon as I receive my phone from repairs I'll give the phone to Cell C and get my refund and they can use that phone as a loan phone sinse they struggling to have one to offer to their customers.

Please do and also note that yesterday i had to buy a phone to use as i indicated on my above review. The phone cost R829.00 Samsang Z2 bought it from Game Ladysmith. I woul love to get back the money i paid for this phone because this is just unnecessary cost to me.

Please be advised that up till today i havent received any response from Cell c i just wonder if this is the way they treat their customers. Everytime i have to call them for feedback they cannot contact me. I was told that ill get responde within 4 working days but up till today i know nothing about the status of repairs for my phone.

Which was handed into the store last week Tuesdag