GM
Goodwill M
1 reviews | Active since Aug 2016
19 Jan 2021, 18:05
Broad Day *******
At the end of last year I wrote a review about being hard done by CellC. I sent my Laptop back for a warranty claim after the keyboard started malfunctioning 4 months after receiving it. Platinum Warranty quoted me R3500 to fix the Keyboard. I then lodged a complaint with CellC via e-mail and numerous phone calls. CellC only respond to the review here and told me that my query will be attended to. As per usual I still have not been called. I had to skip making a payment last month and have not stopped receiving calls demanding a payment for January. How long will CellC be let to get away with broad day *******.
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Replies (2)
Cell C's replyOfficial
19 Jan 2021, 19:40Hi Goodwill
Kindly note that you were quoted due to physical damage found on the device. Physical damage is unfortunately not covered by the warranty.
^MM
Kindly note that you were quoted due to physical damage found on the device. Physical damage is unfortunately not covered by the warranty.
^MM
Cell C's reply19 Jan 2021, 19:40
Official
Hi Goodwill
Kindly note that you were quoted due to physical damage found on the device. Physical damage is unfortunately not covered by the warranty.
^MM
Kindly note that you were quoted due to physical damage found on the device. Physical damage is unfortunately not covered by the warranty.
^MM
GM
Goodwill M's updateReviewer Update
20 Jan 2021, 09:55There is no physical damage because some keys works sometimes and then sometimes they don't. How can there be physical damage on the keyboard and not on the Monitor or anywhere on the Laptop.?
GM
Goodwill M's update20 Jan 2021, 09:55
Reviewer Update
There is no physical damage because some keys works sometimes and then sometimes they don't. How can there be physical damage on the keyboard and not on the Monitor or anywhere on the Laptop.?