MZ
Moses Z

1 reviews | Active since Dec 2017

19 Jun 2020, 16:23

broad day *******

Cell C is must be desperate. Had 2 contracts with them and and gave notice of cancellation on the 9th of April 2020. They acknowledged my cancellation but went on to cancel only one.

To my surprise I get a notification end of May that R250 has been deducted by Cell C. I reversed it. I expected to pay 9/30 prorated usage even though I had used none, as I had gone on to buy 50g for R500. May they think won lotto just had to sacrifice to be to work from home.

In June I receive another sms from Cell C that I am owing R465. I called them they the guy tolled me are instructions to cancel but it was not cancelled so he has to escalert the issue. Only yesterday twas cancelled and they do not take responsibility I must pay for their negligence. What kind of service is this?

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Replies (1)
Cell C
Cell C's reply19 Jun 2020, 16:45
Official
Good day Moses

Please accept our sincere apologies for the unpleasant service experienced.

We will look into the matter and revert back.

^SM