BRING BACK MY R400. 00 AIRTIME OR CREDIT MY DATA!

I HAVE A NEW CELL C SIM CARD I BOUGHT OVER A MONTH AGO FOR MY ROUTER TO USE AT HOME.. I AM ON HOME CONNECTA AND ON FRIDAY I BOUGHT R400 AIRTIME AND IMMEDIATELY BOUGHT DATA FOR R389. 00, WHICH I WILL LEARN AFTER TWO DAYS THAT IT WAS NOT SUCCESSFUL... ON FRIDAY EVENING I TRIED TO CONNECT ASSUMING I JUST BOUGHT DATA, BUT MY DEVICE KEPT SAYING NO INTERNET CONNECTION.. I DECIDED TO BUT DATA FROM ANOTHER SERVICE PROVIDER AND WENT ON TO USE THAT THROUGHOUT THE WEEKEND... YESTERDAY EVENING I DECIDED TO GIVE CELL C A CALL, AS I SAW I HAD NO DATA /AIRTIME... I WAS TOLD THAT MY AIRTIME HAS BEEN CONNECTED SINCE FRIDAY AND IT HAS CHOWED MY WHOLE R400. 00 AIRTIME? WHAT? HOW? IT DIDN'T EVEN CONNECT? THEY SENT ME OVER 600 OF PAGES DETAILING MY USAGE OVER THE PAST MONTHS, LOOKING AT THE STATEMENT IT DOESN'T EVEN MAKE SENSE.. THINGS LIKE I WAS ON MY EMAILS AND FACEBOOK AT 3 IN THE MORNING? THE CONSULTANT ASSISTING ME SEEM VERY CONFIDENT THAT THEIR EMPLOYER WON'T ENTERTAIN MY CLAIMS AND THIS MAKES ME BELIEVE IT MUST BE THE ORDER OF BUSINESS TO **** PEOPLE OFF THEIR AIRTIME AND HIDE BEHIND THEIR CORPORATE AROGANCE? I MEAN WHEN I BOUGHT THE SIM CARD I WAS TOLD IT'S ONLY FOR DATA / INTERNET PURPOSES AND CANNOT MAKE CALLS.. TODAY THEY HAVE CHNAGED THE STORY.. THIS IS VERY RECKLESS AND IRRESPONSIBLE FROM CELL C.. I BOUGHT THE SIM CARD FOR MY ROUTER.. HOW DO YOU JUSTIFY TAKING AWAY MY 400 AIRTIME WHILE MY DEVICE SAID NO INTERNET CONNECTION THE WHOLE TIME I WAS TRYING TO CONNECT? WHAT RESPONSIBILITY DO YOU HAVE TO PROTECT THE CUSTOMERS INTEREST AND TREATING THEM FAIRLY? WHAT RESPONSIBILITY DO YOU TAKE ON THE SUPPOSED FAILURE OF THE DATA PURCHASE? Cell c number is ***..and as I said it's for data purposes so it's on my router.. You can reach me on the number below.