Bridge of telephonic promise

So Cell c’s turnaround time means after the time? I thought it meant before the end of that time.. well uneducated me, little did I know that a small query such as migration can take longer than extracting Gold. I called Cell c on Tuesday the 3rd of October on my own personal deadline to migrate and I was told by the agent then that she will log a call and I will get feedback within 48hrs. Mind you she said feedback Not resolution. So that’s a set back again on its own but understanding company process since I have been a customer of cellc for almost 4years, I waited for feedback. Friday came I got no feedback no phone call or a simple systematic sms to show that someone( preferable a human being) is attending to my query. On the 66th Hour, that’s 11:04 on Friday I decide to call the center to find out what exactly is happening and I was told the issue will be assigned to someone by 11:30. Hello, so what was happening to my query the past 66hrs? was it on cruise control? Fine 11:31 I call again since I see people need to be micromanaged, and agent 1 tells me they sent an email to whoever ‘Casper the ghost’ to provide me feedback. Well Casper did what he does best, he became a Ghost, 15:33 I call yet again an guess what “Casper the ghost” AGAIN is sent yet another email and 4th "working" day later still I wait for something that looks like feedback or acknowledgement or anything. This is very poor service and in full knowledge that their Back Office is not proactive why isn’t Cell c telling their agents to inform us as their customers that our queries will take 6months to be resolved?