NS
Nomsa S

1 reviews | Active since Mar 2011

31 Jan 2017, 12:45

bridge of contract

<p>i took a wifi 20 Gig (10 day time & 10 night time) contract in 2016. Premium was R99 but i have been charged even R300 told that its an open contract. I closed the line and now its R104. I was told at Hemmingaways EL that i can buy the bundles if they are finished, its not the case. My contract has been changed now to 5G day time and 15 night time.</p>

0
Replies (2)
Cell C
Cell C's reply31 Jan 2017, 12:51
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN

Cell C
Cell C's reply01 Feb 2017, 11:55
Official

Derrick confirmed that he has assisted you with this matter and we trust that an amicable resolution has prevailed.

Regards

Cell C | PN