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zelah M

1 reviews | Active since Feb 2014

01 Mar 2015, 18:27

bridge of contract

I have contract with Cell C. I have been billed the contract amounts up to<br> untill this month were the amount went up by R10.<br> I was always paying R329 per month for samsung s3, now it has changed to R339 per<br> month. When I call them they say its \terms and condition of the contract".<br> When I ask which clause on the contract they could not explain. To me Cell<br> C is practising unfair competition to other service providers. They advertise<br> R329 X 24 and to me this should remain like this for the duration of the<br> contract. They cannot change this amount other than the bridge of the contract.<br> This amount is the amount that I have signed for not the other way around. I warn CellC customers to never take Contract with them because they can<br> change the contract amount any time as they pleased. Other service providers the<br> contract amount remain like that for the duration of the contract. I will never<br> ever take cell C contract again for the remaining of my life."""

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Replies (1)
Cell C
Cell C's reply02 Mar 2015, 09:54
Official
Hello bianca,

Please note that in terms of your Subscriber Agreement, Cell C has the option of changing any of the Charges from time to time, by means of publishing an amended Tariff Plan and by informing you in writing.

These Charges include applicable connection fee, Subscription Fee, Usage Charges, SIM Card Fee, Goods Fee and any other Charge relating to the provision of Cell C's Services to the customer in terms of the Agreement.

Regards
Cell C | PN