1 reviews | Active since Nov 2010
******** BREAKING OF MY CONTRACT and SERVICE OF CELL C ACCOUNTS DEPARTMENT
To the Management of Cell and its shareholders,
Your reputation as a reputable survice provider is detoriating becasue of the poor management of your accounts department. Firstly they are defrauting and breaking contract law. In my case they have over charged me monthly since November 2023. I have called, emailed visited your stores on several occasional trying to amicably resolve the situation. Yet your accounts department persist to overchage on my contract taken over 24months and secondly processing a debit order on a closed account and then charging my contract with the charges. This is eligal and *****ulant. I have directly paid my account timeously monthly and yet your accounts department persist on wronfully charging my contract and processing a debit order on an account that I have informed them several times since November 2024 is closed.
Kindly address this matter and PLEASE DO NOT TRY TO CALL ME OR EMAIL to get me to sign a debit order with you because I will not do so until you credit all the ******** charges which now amount to R810.76 and is due to me. AND THEN YOUR TECHNICAL DEPARTMENT BLOCK MY SIGNAL and LET ME ASSURE YOU IF ANYTHING HAPPENS TO ME ON THE ROAD AND I CAN GET HOLD OF ROAD ASSISTANCE I WILL HOLD CELL C LIABLE for EVERYTHING!!!!!
Rectify my account and then I will come through to your Head Office talk. Regards Maria
My account and contract with cell c is up to date with all payment.
Cell c accounts needs to rectify and credit my account with all the overcharged amounts and rectified the contract monthly amount which the accounts department and contracts department have broken by overcharging me contract over 24 months taken out in 2023 is for R319 not R339.
Why has the service that I pay for monthly been disconnected?
Another breach of my contract by Cell C
Your service to loyal customers is appalling to say the least.
Once I see that your accounts department has rectified my account will I take your calls.and I have nothing further to discuss.
What. Is this all about?
ComViva CVM Variable VAS has been successfully activated on your account. CellC.
What is cell c doing to rectify my service? And please do not say we need to chat first, because what you need to do is reverse all overcharged amounts immediately.
Regards
Maria da Silva
My account and contract with cell c is up to date with all payment.
Cell c accounts needs to rectify and credit my account with all the overcharged amounts and rectified the contract monthly amount which the accounts department and contracts department have broken by overcharging me contract over 24 months taken out in 2023 is for R319 not R339.
Why has the service that I pay for monthly been disconnected?
Another breach of my contract by Cell C
Your service to loyal customers is appalling to say the least.
Once I see that your accounts department has rectified my account will I take your calls.and I have nothing further to discuss.
What. Is this all about?
ComViva CVM Variable VAS has been successfully activated on your account. CellC.
What is cell c doing to rectify my service? And please do not say we need to chat first, because what you need to do is reverse all overcharged amounts immediately.
Regards
Maria da Silva
To resolve my account and only way forward is reversing all the overcharged amounts my your accounts department. I need yo see a physical apology by Cell c ~ reversal of all ******* activities on my account by an accounts administrator.
Thanks
Regards
Maria
To resolve my account and only way forward is reversing all the overcharged amounts my your accounts department. I need yo see a physical apology by Cell c ~ reversal of all ******* activities on my account by an accounts administrator.
Thanks
Regards
Maria
Regards
Maria
Regards
Maria
Regards M da Silva
Regards M da Silva