PY
Peter Y

1 reviews | Active since Aug 2015

22 Aug 2015, 02:10

Breach of Service offered

It is now passed 1 am and although it has been noted and confirmed that the daily bundles issue has been resolved once again I am having issues purchasing.<br> <br> I called the Call Centre where a lady advised me that I should attempt purchasing after 1 Am even though I was receiving confirmation that my request will be processed.<br> <br> I Tried and it did not process and my balance remained as it was, I called the call centre again as I then received a Ussd message stating that my Threshold has been reached and I must try again tomorrow?<br> <br> Please explain what this is and why your staff including Supervisor refusing to assist me with this query by say that Cell C has no problems on their side?<br> <br> This is the second night that I am wasting money on Your Company when you are offering a service of which you are not supply and please don't tell me about Terms & Conditions when Cell C should have a bit of Integrity towards the customers and keep to their promises.<br> <br> Please note I will publish this message on The Social Media Platform. <br> <br> My Airtime balance is also fading away and I am not even using the Net, what is up with this as I still have free data available?<br> <br> Sincerely

0
Replies (1)
Cell C
Cell C's reply22 Aug 2015, 07:15
Official
Hello PeterYoung12,

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication soon.

Regards
Cell C | PN