RS
Rio S
1 reviews | Active since Aug 2009
25 Sept 2024, 18:11
Breach of POPIA after requesting for my number to be removed. Waisted my Minutes and Airtime phoning Cell C and placed from pillar to post.
Been getting calls from 084 145 for days to weeks nonstop. After me trying to contact Cell C as to what it is about and to please remove my number from their system as I do not give consent, I still receive approx. 5 - 8 plus calls per day after I instructed not to call me. BREACH of POPIA!!!!!!!!!!!!!!!!!!! Waisted time out of my day and my personal minutes/ airtime but no one seems to care. What would be my next steps to ensure this does not happen anymore? Should I inquire with legal advice as to my requests being ignored? ICASA? OMBUD? Don't know if this will even get a response as of last Cell C no care attitude?
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Replies (6)0
Replies (6)RS
Rio S's updateReviewer Update
26 Sept 2024, 12:35From 9am to 11h12 now 10 Calls today...................................... Really don't have trust in your comment to have it removed. Not even a courtesy call. No apologies about me having to use all my airtime and data. Can this be escalated to a SENIOR Manager to contact me and see that this is NOW SORTED OUT. I can't phone the entire Cell C with past from Pillar to post and nothing happens. NOT EVEN A PHONE CALL TO Apologize. Should ICASA remove my details from your system. Just a no care attitude from Cell C whatsoever. Very disappointed. Pathetic customer service. Used up all my airtime and minutes and not phoning after you again.
RS
Rio S's update26 Sept 2024, 12:35
Reviewer Update
From 9am to 11h12 now 10 Calls today...................................... Really don't have trust in your comment to have it removed. Not even a courtesy call. No apologies about me having to use all my airtime and data. Can this be escalated to a SENIOR Manager to contact me and see that this is NOW SORTED OUT. I can't phone the entire Cell C with past from Pillar to post and nothing happens. NOT EVEN A PHONE CALL TO Apologize. Should ICASA remove my details from your system. Just a no care attitude from Cell C whatsoever. Very disappointed. Pathetic customer service. Used up all my airtime and minutes and not phoning after you again.
RS
Rio S's updateReviewer Update
26 Sept 2024, 13:52Since 9h04 to 13h29 a Total of 14 calls?
Do not trust that this will be resolved as NO contact regarding the complaint has been made to me. Only via Hellopeter? I am now fed up with Cell C *****ing my work time and airtime and minutes to sort out YOUR responsibility to comply with POPIA. IF A CUSTOMER SAYS NO I DONT GIVE PERMISSION TO CONTACT ME, ON RECORDING BUT STILL BREACHES THE ACT. Not a call from management, nothing????? Just shows the importance of complaints handling process. Always the consumer who has to be out of pocket due to lack of customer service. Extremely dissatisfied with how this matter is handled. Can you please email me the ombud/ ICASA complaints form to escalate as it seems that little old me does not MATTER enough to resolve YOUR faults?
Do not trust that this will be resolved as NO contact regarding the complaint has been made to me. Only via Hellopeter? I am now fed up with Cell C *****ing my work time and airtime and minutes to sort out YOUR responsibility to comply with POPIA. IF A CUSTOMER SAYS NO I DONT GIVE PERMISSION TO CONTACT ME, ON RECORDING BUT STILL BREACHES THE ACT. Not a call from management, nothing????? Just shows the importance of complaints handling process. Always the consumer who has to be out of pocket due to lack of customer service. Extremely dissatisfied with how this matter is handled. Can you please email me the ombud/ ICASA complaints form to escalate as it seems that little old me does not MATTER enough to resolve YOUR faults?
RS
Rio S's update26 Sept 2024, 13:52
Reviewer Update
Since 9h04 to 13h29 a Total of 14 calls?
Do not trust that this will be resolved as NO contact regarding the complaint has been made to me. Only via Hellopeter? I am now fed up with Cell C *****ing my work time and airtime and minutes to sort out YOUR responsibility to comply with POPIA. IF A CUSTOMER SAYS NO I DONT GIVE PERMISSION TO CONTACT ME, ON RECORDING BUT STILL BREACHES THE ACT. Not a call from management, nothing????? Just shows the importance of complaints handling process. Always the consumer who has to be out of pocket due to lack of customer service. Extremely dissatisfied with how this matter is handled. Can you please email me the ombud/ ICASA complaints form to escalate as it seems that little old me does not MATTER enough to resolve YOUR faults?
Do not trust that this will be resolved as NO contact regarding the complaint has been made to me. Only via Hellopeter? I am now fed up with Cell C *****ing my work time and airtime and minutes to sort out YOUR responsibility to comply with POPIA. IF A CUSTOMER SAYS NO I DONT GIVE PERMISSION TO CONTACT ME, ON RECORDING BUT STILL BREACHES THE ACT. Not a call from management, nothing????? Just shows the importance of complaints handling process. Always the consumer who has to be out of pocket due to lack of customer service. Extremely dissatisfied with how this matter is handled. Can you please email me the ombud/ ICASA complaints form to escalate as it seems that little old me does not MATTER enough to resolve YOUR faults?
RS
Rio S's updateReviewer Update
26 Sept 2024, 16:47Your prior statement of "we assure that this will be resolved" does not put me at ease as you (Cell C) have mentioned this on numerous occasions without any resolution. I have now just for today up to 16h40 had 36 Calls from 084 145????????????????????????????????????????????????????????????????????????? Yes, go and count them.
Not even 1 call to explain and apologize. Seems your Seniors are too occupied to deal with complaints and breach of conduct.
WORST service ever from a Cellular Company.
Not even 1 call to explain and apologize. Seems your Seniors are too occupied to deal with complaints and breach of conduct.
WORST service ever from a Cellular Company.
RS
Rio S's update26 Sept 2024, 16:47
Reviewer Update
Your prior statement of "we assure that this will be resolved" does not put me at ease as you (Cell C) have mentioned this on numerous occasions without any resolution. I have now just for today up to 16h40 had 36 Calls from 084 145????????????????????????????????????????????????????????????????????????? Yes, go and count them.
Not even 1 call to explain and apologize. Seems your Seniors are too occupied to deal with complaints and breach of conduct.
WORST service ever from a Cellular Company.
Not even 1 call to explain and apologize. Seems your Seniors are too occupied to deal with complaints and breach of conduct.
WORST service ever from a Cellular Company.
RS
Rio S's updateReviewer Update
27 Sept 2024, 13:18Again 8 calls today 9h37 to 11h04.
Can I Please now beg for feedback or at least a call from anyone regarding this.
Why am I not being taken seriously? Is my request unjustified?
I can't waist hours every day to follow up with Cell C. Since Complaint logged not even ONE call to apologize or give a progress report.
Do you not believe in reputational risk?
Really, what am I supposed to do to get this resolved?????
Can I Please now beg for feedback or at least a call from anyone regarding this.
Why am I not being taken seriously? Is my request unjustified?
I can't waist hours every day to follow up with Cell C. Since Complaint logged not even ONE call to apologize or give a progress report.
Do you not believe in reputational risk?
Really, what am I supposed to do to get this resolved?????
RS
Rio S's update27 Sept 2024, 13:18
Reviewer Update
Again 8 calls today 9h37 to 11h04.
Can I Please now beg for feedback or at least a call from anyone regarding this.
Why am I not being taken seriously? Is my request unjustified?
I can't waist hours every day to follow up with Cell C. Since Complaint logged not even ONE call to apologize or give a progress report.
Do you not believe in reputational risk?
Really, what am I supposed to do to get this resolved?????
Can I Please now beg for feedback or at least a call from anyone regarding this.
Why am I not being taken seriously? Is my request unjustified?
I can't waist hours every day to follow up with Cell C. Since Complaint logged not even ONE call to apologize or give a progress report.
Do you not believe in reputational risk?
Really, what am I supposed to do to get this resolved?????
RS
Rio S's updateReviewer Update
04 Dec 2024, 17:35Good day,
I now need this to be escalated and resolved once and for all. 3 Calls again from 084 145, once yesterday and twice today.
Even after Cell C commented above.
I now need this to be escalated and resolved once and for all. 3 Calls again from 084 145, once yesterday and twice today.
Even after Cell C commented above.
Cell C’s reply
26 Sep 2024 at 14:08
We assure that this will be resolved. Unfortunately we do not have forms for ombud/ICASA.
Regards,
Cell C | PN
So not just breaching my rights on POPIA but also lying in responses for the public to see you resolve issues raised that is not true.
I now require written confirmation via email on a letterhead that no further attempts to contact me (a ******ll C customer) will be made.
Regards,
Cell C | PN
So not just breaching my rights on POPIA but also lying in responses for the public to see you resolve issues raised that is not true.
I now require written confirmation via email on a letterhead that no further attempts to contact me (a ******ll C customer) will be made.
RS
Rio S's update04 Dec 2024, 17:35
Reviewer Update
Good day,
I now need this to be escalated and resolved once and for all. 3 Calls again from 084 145, once yesterday and twice today.
Even after Cell C commented above.
I now need this to be escalated and resolved once and for all. 3 Calls again from 084 145, once yesterday and twice today.
Even after Cell C commented above.
Cell C’s reply
26 Sep 2024 at 14:08
We assure that this will be resolved. Unfortunately we do not have forms for ombud/ICASA.
Regards,
Cell C | PN
So not just breaching my rights on POPIA but also lying in responses for the public to see you resolve issues raised that is not true.
I now require written confirmation via email on a letterhead that no further attempts to contact me (a ******ll C customer) will be made.
Regards,
Cell C | PN
So not just breaching my rights on POPIA but also lying in responses for the public to see you resolve issues raised that is not true.
I now require written confirmation via email on a letterhead that no further attempts to contact me (a ******ll C customer) will be made.
Cell C's replyOfficial
04 Dec 2024, 17:58Dear Rio Smit
Thank you for contacting us.
Thank you for contacting us.
We sincerely apologize for the inconvenience and appreciate your patience as we follow up on this matter.
Regards
Cell C | NT
Regards
Cell C | NT
Cell C's reply04 Dec 2024, 17:58
Official
Dear Rio Smit
Thank you for contacting us.
Thank you for contacting us.
We sincerely apologize for the inconvenience and appreciate your patience as we follow up on this matter.
Regards
Cell C | NT
Regards
Cell C | NT