Breach of Mandate, after 3 emails still refuse to answer detailed questions

You are now really getting on my nerves. Please respond to every question Why did you deduct early when I called and was promised it will not deduct early. I provided in my 1st email the call reference number with your agent, where you can go and listen to the recording where the promise was made. It will not be deducted early.My mandate confirmed a specific date for deduction, I did not approve an early deduction, so provide me with the proof where I confirmed you may do an early deduction. I have asked you now 3 times, and will not ask again You are in breach of my debit order mandate, that makes the mandate invalid and I therefore insist on it being cancelled immediately and confirmation done that it has been cancelled. You need to then provide me with EFT details for future payments, and I will stick to the date as per my agreement, not do any early payments which I have not authorized ask you again, do not send me your standard reply, where you ignore the information i request. @ICASA complaints, please take note of all the relevant emails and ******** feedback being provided, ignoring my questions and instructions. they are also not adhering to TCF principles if you look at the feedback provided versus what I request, thus creating barriers for me to do service with them/.