Breach of contract & pathetic service

Beyond upset and disgusted with the service and breach of contract!!!!!!!

I have 2 contracts at the moment (Huawei) on the 30th of January i took another two (LG') Intention was to sell the Huawei's, settle the commitment amount and transfer the prepaid numbers to the new contracts.

I paid and called the same day. I was advised to wait 24 hrs. The next day i called in, and the agent told me the money was allocated to my bill for 25 February!! (2nd of February)

I asked that the money gets put back as a credit, allocated to the phone and that they take the money when it is due at the end of the month, 3 days after getting the payment for January???

After 16 phone calls, multiple escalations, MULTIPLE "THIS IS THE WRONG DEPARTMENT - I NEED TO TRANSFER YOU"

NOTHING HAS BEEN RESOLVED!!!!!!!

all 4 contracts are still running!!

Im being billed for benefits that i can't use due to the number changes not taking place.

We are approaching March. This is an utmost nightmare!!! I've been a customer with Cellc for years, but i strongly feel like changing providers!!! I am also considering to contact ICASA.

You are not delivering the service i pay for. Nor - do you hold up the payment arrangement we entered. You are putting financial strain on me, i have to pay 4 contracts instead of 2 due to your delays??

I got the new phones. Paid the rest up.

Its been 27 days of constant struggle!!! Having to repeat myself. Having to hear the same story I'll be contacted by the escalation department. NOTHING IS HAPPENING!!

on top of taking the R4780 and allocating it to the February bill, i was told i will be debited for the bill run anyway because its a debit order?????

THIS IS SO WRONG!!!!! I AM FRUSTRATED, UPSET, AND NO ONE IS ASSISTING!!!!

I even contacted the Facebook messenger, also empty promises. Not delivering on the promise to call or try sort it out!!!!

Next step, ICASA and legal action i guess. Begging Cellc doesn't even work anymore.

Lost for words. May your other customers never have this ********** experience. I feel abused.