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Matome M

1 reviews | Active since Mar 2018

17 Mar 2018, 08:51

BREACH OF CONTRACT - NO INTEGRITY

Account # Cell C SP ********** 09 ********** 3 I live in Irene View Estate Centurion, I was offered first 3 months free deal by Cell C agent in November 2017 and I gladly accepted it. I started using the Cell C Fibre at the end of January. So the 3 months will expire end of April, meaning that I will only start paying in May. To my horror and dismay, my account was debited with the first payment for January. If this 3 month free deal is not honoured then cancel this contract immediately. Or else reverse the January payment of R957 immediately into my bank account. And don’t deduct the R899 for this month until 3 months free expires. How ********* can Cell C be!!!

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0
Replies (4)
Cell C
Cell C's reply17 Mar 2018, 09:57
Official

Good morning Matome

We have referred this matter to the relevant department for assistance.

Do expect communication.

Regards

Cell C | PN

MM
Matome M's update17 Mar 2018, 20:11
Reviewer Update
I will not hold my breath for communication from Cell C. I wrote emails directly to their sales department with no reply. But before the contract was signed, the replies on queries were quick. I am willing to publish on this platform all the emails that were not rep**** to and their dates.
Cell C
Cell C's reply19 Mar 2018, 09:48
Official

Please be advised that Lungi could not get hold of you on your contact number. However, she will keep trying.

Regards

Cell C | PN

Cell C
Cell C's reply20 Mar 2018, 10:06
Official

Lungi could not get hold of you on your contact numbers. However, she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN