1 reviews | Active since Jul 2016

17 Feb 2021, 15:41

Breach of contract. No data service

So after being a customer with a number of contracts for several years I had issues with my data connectivity, no warning!! Called cell c was told I must fix the error once I dropped the call, 4 calls later I got told I'm being degraded from 4g to 2g, except everything my phone restarts it's back to no network, go to the store got told cell c is bankrupt, ok then got told I can cancel my other 3 contracts any time but or Tambo does not do contracts so greenstone here I come but nope you must call to cancel yourself, 1 hr later wait 30 days to cancel, fine but I still went to mtn 1 hr later new contracts and data connectivity at its best, cell c how dare you break your contract to me but I can't take my business elsewhere, I'm not leaving it here I'm meeting with my people next week to take this further I won't be forced to stay with a company that cannot provide a service at all!! Do you know how much data I'm using due to your nonsense of data roaming via another network not to mention a downgrade?? Your call centre doesn't even assist! But on the plus side go to another service provider still cheaper than staying with no network no service company!! Bye cell c!!

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Replies (3)
Cell C
Cell C's reply17 Feb 2021, 15:57
Official
Dear Ms. Kleber 

Thank you for reaching out to us.

We have received your review regarding your network connection.

Please accept our apologies for the unpleasant service you have experienced.
We have allowed our customers to roam with our partner network for an improved network experience. We apologise that this has not been the case with your connection.

Our team will contact you to assist and resolve your query.

^NZ
's update17 Feb 2021, 18:47
Reviewer Update
You say improved!! I say not!! Give me the option to take my contracts elsewhere I get not the 4th one as it is still relatively new but the other three are paid up! Don't force me to do these useless connectivity things daily when I can just go elsewhere but as I said I've taken my data contracts out with mtn, much better and worth paying that extra few Rands not your company never agaib
Cell C
Cell C's reply17 Feb 2021, 21:56
Official
Hi Bernice 

Our team will make contact with you to provide assistance. 

Regards
^MP