Breach of Contract, False Advertising and ******** Debit orders

On the 15th of September 2017 I subscribed to a 20Gb Fibre connection to my house via Cell-C with the first three months being free of charge.

Cell-C eventually delivered my router and activated my connection in late October 2017. Meaning that my first payment month must be in February 2018.

On the 3rd of November 2017 I received an invoice with an outstanding amount of R 1682.01 due for two months of service delivered. On the 7th of November 2017 I contacted to call center to raise my concern. The consultant confirmed that the invoice was in error and assured me that the invoice would be corrected. I asked for a reference number to the call and the consultant told me that the Cell C call center don't issue or work on reference numbers.

On the 1st of December 2017 my bank account got debited with an amount of R 1 682.01. On Monday the 4th of December 2017 I emailed the custserv email address as provided on their invoices and raised my concern and pointed out that Cell C is in breach of contract. I also contacted the local Cell C area manager Mr Shaun Ferreira who also confirmed that I was being invoiced incorrectly and assured me that he will attend to the matter and requested that I copy him in all email correspondence which I have done.

On the 6th of December I received an updated statement confirming the receipt of R 1 682.01 which was debited from my account in error and a new invoice indicating that Cell C will be debiting my account again on the 1st of January 2018 with R 899 which is also incorrect as my first charge month is January 2018 and payment thus due on the 1st of February 2019.

On the 7th of December 2017 I have emailed the custserv email address and Mr Ferreira again and have not received any feedback or correspondence on any of my inquiries to date. The only feedback I have received is ref numbers to my inquiries that has been logged with promises that I will be contacted within 24 to 48 hours.

Should Cell C continue to ignore my correspondence a letter of demand will be drafted by my lawyer to credit my account within 14 working days. Failure to do so the matter will be reported to ICASA and a case will be lodged with the Small Claims Court in Bellville Cape Town.