LE
Lee E

1 reviews | Active since Sept 2011

11 Jan 2021, 09:52

Breach of Contract

I reviewed on Hello Peter during December 2020. I have signed an AOD with Cell C, this was in October 2020. They gave me a breakdown of how much to pay toward arrears with my current bill each month for 6 months. I have stuck to this agreement, and have paid 3 months of this already. CellC continue to suspend my service. Today, 11 January 2021 my lines have been suspended again. They did the same on 6 January 2021 and numerous times before this. They suspend my line and then tell me to call them.....hahahaha.... I have reported them to the National Consumer Commission for Breach of Contract, reimbur*****t of my costs buying data from other reliable providers, and gross incompetence. Still waiting to hear from the Commission. No once, have Cell C apologised for any of this, nor have they tried to reimburse me in any way. I have been a customer, with two contracts with Cell C for 10 years....

0
Replies (2)
Cell C
Cell C's reply11 Jan 2021, 10:21
Official
Good day Lee

Thank you for reaching out to Cell C.

We have received your review regarding your Cell C account. We will investigate and contact you for assistance.

^NZ
LE
Lee E's update11 Jan 2021, 10:27
Reviewer Update
As was said on 18 December 2020..?????
Cell C's reply:

18 Dec 2020, 14:28


Good day Lee

Thank you for contacting Cell C regarding your payment arrangement with us.

Please accept our sincere apology for the service you have experienced from us. Our team will investigate and contact you for assistance.

^NZ