Breach of Contract and Non Service Delivery

The handset was collected on Tuesday already! I have the waybill to prove it. I've just called your repairs department and apparently it's STILL assessment in progress. I've gone 3 weeks without my phone and it's a hell of an inconvenience. And as per the standard business practice, I've sent back the phone within 7 days and I must be given a brand new phone as replacement and that I've yet to see. I have escalated this matter again to ICASA so expect another case number by this afternoon.