Breach of contract and malperformance

Once again I have to make public that Cell C does not uphold the terms of their contracts, but are very fast to take your money and not deliver on the agreement.

After my credit card details changed and they were unable to debit my account, one of their call centre agents advised to where I should make manual payments in order to have my contract benefits re-instated. I then made TWO EFT payments of R249 each (total of R498). It took them THREE DAYS to find and allocate the payments, after-which I had to call again to request my benefits to be reinstated. I was then advised that they can no longer provide the benefits on that contract because the options no longer exist. This is told to me AFTER I had already made the payments that THEY advised me to make in order to have the said benefits reinstated.

How were they able to provide these benefits every month for the past four years until April 2021, but now all of a sudden they can no longer reinstate the same benefits, after telling me to make payment so that the benefits can be reinstated? I have a signed contract for these benefits and have never received any communication to change the terms of the agreement or the monthly benefits.

It is now a week later and I have had to incur additional cost to buy prepaid bundles, but Cell C is sitting with R498 of my money, not providing the benefits that I have paid for, and also not making any effort to refund the payments.

Legally speaking, this is gross malperformance and breach of contract on a binding legal agreement.