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SvdW
Shane van der Walt

1 reviews | Active since Dec 2023

08 Dec 2023, 10:00

Breach of Contract

after more than 10 different agents that i have spoken to that Cell C will have record of telling me my payment has been seen and alloctated to have my line blocked twice and for 4 days over the time. Cell c has breached their contract with me. I am paying for a service that i am not getting even though confirmed by the bank the proof of payment sent was the proof of payment that the bank generates Cell C has refused it. I would like to terminate the rest of my contract due to breach of contract and incompetance to solve a simple issue

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Replies (4)
Cell C
Cell C's reply08 Dec 2023, 10:26
Official
Dear Shane van der Walt,

Thank you for reaching out to us.

We apologize for the inconvenience and frustration you've experienced thus far. 

We would like the opportunity to attend to the matter with the aim of resolving. This matter has been escalated to our Team they will be in contact with you further assist.

Regards 
Cell C | MM



SvdW
Shane van der Walt's update08 Dec 2023, 13:30
Reviewer Update
Still no call, and the line is still blocked
SvdW
Shane van der Walt's update10 Dec 2023, 15:36
Reviewer Update
After a long drawn out issues, about a payment made with the wrong reference no from my wifes account, i then send on friday and one on saturday after realising another R320 payment also to the wrong refrerence no. Still 2 days later and my line is still blocked, and now its been 5 days with a blocked account at the mercy of this problem. i am defintelty not going to recommend Cell C to anyone and i am going to cancel my contract when my contract ends
Cell C
Cell C's reply10 Dec 2023, 16:24
Official
Dear  Shane van der Walt

Thank you for reaching out.

Kindly be advised the team attempted to contact you to no avail. Please provide an alternative number and convenient time to contact you.

Regards
Cell C | NH