MF
Muhammed F
1 reviews | Active since Mar 2013
15 Aug 2019, 11:34
Breach of contract
Case no.: *** refers. I have not had feedback regarding this since 06 August. Cell C has increased the monthly by 8%. What is the point of agreeing to a 24-month fixed contract at a set monthly premium only for the company to breach that agreement?
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Replies (2)MF
Muhammed F's updateReviewer Update
20 Aug 2019, 11:37Hi Cell C,
I am still waiting for a resolution on this query.
I have been phoned numerous times by your call centre explaining that I qualify for a discount on my contract for being such a loyal customer, but then you guys increase your premium.
What is the point of a fixed contract if the company can change the premium as and when they wish?
I phoned in on 06 August as well as a Hellopeter posting on 15 August, but still no feedback.
case no.: ***
I was considering taking out a business contract with Cell C as your service has always been great in the past and you always resolved queries, but it seems that has changed. With this type of service I wont use Cell C for my business contract.
I have been a loyal customer for many years but that might change when my contract expires.
My contact no. is ***
I am still waiting for a resolution on this query.
I have been phoned numerous times by your call centre explaining that I qualify for a discount on my contract for being such a loyal customer, but then you guys increase your premium.
What is the point of a fixed contract if the company can change the premium as and when they wish?
I phoned in on 06 August as well as a Hellopeter posting on 15 August, but still no feedback.
case no.: ***
I was considering taking out a business contract with Cell C as your service has always been great in the past and you always resolved queries, but it seems that has changed. With this type of service I wont use Cell C for my business contract.
I have been a loyal customer for many years but that might change when my contract expires.
My contact no. is ***
MF
Muhammed F's update20 Aug 2019, 11:37
Reviewer Update
Hi Cell C,
I am still waiting for a resolution on this query.
I have been phoned numerous times by your call centre explaining that I qualify for a discount on my contract for being such a loyal customer, but then you guys increase your premium.
What is the point of a fixed contract if the company can change the premium as and when they wish?
I phoned in on 06 August as well as a Hellopeter posting on 15 August, but still no feedback.
case no.: ***
I was considering taking out a business contract with Cell C as your service has always been great in the past and you always resolved queries, but it seems that has changed. With this type of service I wont use Cell C for my business contract.
I have been a loyal customer for many years but that might change when my contract expires.
My contact no. is ***
I am still waiting for a resolution on this query.
I have been phoned numerous times by your call centre explaining that I qualify for a discount on my contract for being such a loyal customer, but then you guys increase your premium.
What is the point of a fixed contract if the company can change the premium as and when they wish?
I phoned in on 06 August as well as a Hellopeter posting on 15 August, but still no feedback.
case no.: ***
I was considering taking out a business contract with Cell C as your service has always been great in the past and you always resolved queries, but it seems that has changed. With this type of service I wont use Cell C for my business contract.
I have been a loyal customer for many years but that might change when my contract expires.
My contact no. is ***
Cell C's replyOfficial
26 Aug 2019, 08:48Good morning Muhammed
Apologies for the delayed response, we were experiencing technical difficulties.
Kindly view our Subscriber Agreement Terms and Conditions with regards to Price/Product changes:
https://www.cellc.co.za/cellc/jsp/support/device-setup/device-setup-data-software-downloads-internal.jsp?softFile=Individual-Consumer-Subscriber-Agreement-Terms-and-Conditions-March-2017.pdf
https://www.cellc.co.za/cellc/static-content/PDF/Price-Review-2019-Web-Letter.pdf
Regards
DA
Apologies for the delayed response, we were experiencing technical difficulties.
Kindly view our Subscriber Agreement Terms and Conditions with regards to Price/Product changes:
https://www.cellc.co.za/cellc/jsp/support/device-setup/device-setup-data-software-downloads-internal.jsp?softFile=Individual-Consumer-Subscriber-Agreement-Terms-and-Conditions-March-2017.pdf
https://www.cellc.co.za/cellc/static-content/PDF/Price-Review-2019-Web-Letter.pdf
Regards
DA
Cell C's reply26 Aug 2019, 08:48
Official
Good morning Muhammed
Apologies for the delayed response, we were experiencing technical difficulties.
Kindly view our Subscriber Agreement Terms and Conditions with regards to Price/Product changes:
https://www.cellc.co.za/cellc/jsp/support/device-setup/device-setup-data-software-downloads-internal.jsp?softFile=Individual-Consumer-Subscriber-Agreement-Terms-and-Conditions-March-2017.pdf
https://www.cellc.co.za/cellc/static-content/PDF/Price-Review-2019-Web-Letter.pdf
Regards
DA
Apologies for the delayed response, we were experiencing technical difficulties.
Kindly view our Subscriber Agreement Terms and Conditions with regards to Price/Product changes:
https://www.cellc.co.za/cellc/jsp/support/device-setup/device-setup-data-software-downloads-internal.jsp?softFile=Individual-Consumer-Subscriber-Agreement-Terms-and-Conditions-March-2017.pdf
https://www.cellc.co.za/cellc/static-content/PDF/Price-Review-2019-Web-Letter.pdf
Regards
DA