nM
nonceba M

1 reviews | Active since Feb 2010

12 Oct 2018, 09:56

breach of contract

I notice at the beginning of this month that my benefits are differ than the previous months. I call cell c contact centre to query about it. I spoke with someone and she said my benefits for this month as is follows 150 minute, 150 sms and 150mb. I asked her why because I was receiving 450minutes, 450sms, and 150mb. she said there is nothing that says so on their system. she is going to escalate and I received the sms with this ref no. ********** 158. Later the same day I received a call from cell c someone offering my the data contract. I told him I am not interested because of the problem I experience with cell c. He told me I was getting the other minutes for free and cell c got a right to take it back. My question is why I was getting it for 23 months not so 24 months as per my contract. I am still gonna pay for my subscription and I was not getting it for free because I was paying.

0
Replies (3)
Cell C
Cell C's reply12 Oct 2018, 10:04
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.

Do expect communication.

Regards

Cell C | PN

nM
nonceba M's update12 Oct 2018, 12:23
Reviewer Update
Thanks someone call them from Cell C. She said she gonna load back 300 minutes and 300 sms back . She loaded only 300 sms, what about 300 minutes
nM
nonceba M's update12 Oct 2018, 12:24
Reviewer Update
I am still waiting for 300 minutes as she promised