Breach of Contract

Good day,

Upgraded my contract on the 26 March 2018.

I received an email confirmation after my call that upgrade has been processed and complete, with the individual agreement number.

As the amount of the previous contract and the new contract is the same, i did not realize that Cell C did not keep their part of the contract.

I also phoned the call center today - reference ********** 922 to query it and was advised that the contract is on a month-to-month basis and the upgrade was never processed.

Please advise the way forward.

Your speedy resolution would be highly appreciated.