Breach of Contract

When I signed up for my contract I was told that I would get 1 GB data per month. From October 2017 to march 2018 I received the data as agreed. Now for the month of April I was only given 100 MB. The 1 GB data was suddenly converted to black.

I called customer care on 03.01.2018 to query. The agent told me that I would receive feedback within 24-48 hours. Nothing after 24 hrs Nothing after 48 hrs. So I called again. The agent explains that the “48 hrs is only a guideline” but it actually takes longer than that. He promised that I would receive feedback the following morning. Following morning no word from Cell C, so I phone again. The agent then tells me to keep phoning back to check as they are not sure about what’s happening.

HelloPeter seems to be the only way to win with Cell C. Ref no.: ********** 259