Breach of contract

I wrote a complaint on the 23Nov 2017 (Done with Cell C). I then got a call from Danielle who acknowledged she’s also not sure why my bundle package for Nov was given to me the way it was. She’ll look into it after my statement gets generated and call back. Well it’s been over a week now and I’m still waiting. Seemingly on the 1st of Dec I had the same issue. My bundles were carried over and given like last month. When did I sign up for data bundles to be carried over? When did your product change without informing me? It’s so sad because I don’t even want to use your product anymore and I’ve resorted to finding myself having to buy my own data bundles (with another service provider) rather then using this pathetic bundle of yours. If you can’t get this right this time around, I’ll be taking you to the ombudsmen because you have been breaching your contract for two months now. I’ve got all call recordings and I’ve contacted my lawyer now. I’m giving you this month and I’m done with you. I wanted to upgrade my cellphone contract but I’ve already put in a notification to cancel next month, and I’ll be porting my number back to my previous service provider. Danielle as you’ve promised I’m still waiting for your feedback. We are passed the 10th already. If this is how you treat customers, it’s by no surprise why the call center agents are just a useless.