Breach of contract

I took out an insurance with csurance where I covered my Samsung s4. In March 2016 I lost my phone and I claimed and they gave me Huawei p8. I also covered that phone. On the 26 of August I lost the p8. I put out a claim with they told me that the number I'm giving them is for the s4. They forwarded my call to the next department and that person told me that my number was not active. I went to cell c again and they told me that my number is not appearing in their system and that they are waiting for a beam from Huawei. And my problem is they are still deducting my money every month. Im sitting for 2 months without a phone and they aren't willing to help me.