1 reviews | Active since Jun 2015
Breach of contract
Good Day <br> I was approached by Cell C call centre for a data contract. I was impressed with the deal and I agreed a 24 months contract with them, everything went well for the 6 months duration whilst I was based in Diepkloef Soweto, The problems started when I moved to Sonop near Brits. <br> I struggled with network reception for the first two months, I was told it's a national problem it's being looked into. I continued to call the call centre and eventually I was told that I would be sent a technician to assess the area (That didn't happen)<br> I persisted on dialog with Cell C on Twitter and it looked like we might be resolving the problem but then, I was told that they do not have coverage in Sonop or nearby areas. I must either get a network booster or cancel my contract with them.<br> I was shocked especially because I Ricaed and I also asked the consultant whether Sonop would have reception. I was given the impression I f I didn't have 3G coverage they would be able to sort it out in at least a month or two<br> <br> I just feel I was promised roses and I ended up with thorns<br>
Thank you for posting to us.
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you and assist.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you and assist.
Regards
Cell C | PN
