PK
Psymon K

1 reviews | Active since Jun 2015

10 Jul 2015, 01:59

Breach of contract

Good Day <br> I was approached by Cell C call centre for a data contract. I was impressed with the deal and I agreed a 24 months contract with them, everything went well for the 6 months duration whilst I was based in Diepkloef Soweto, The problems started when I moved to Sonop near Brits. <br> I struggled with network reception for the first two months, I was told it's a national problem it's being looked into. I continued to call the call centre and eventually I was told that I would be sent a technician to assess the area (That didn't happen)<br> I persisted on dialog with Cell C on Twitter and it looked like we might be resolving the problem but then, I was told that they do not have coverage in Sonop or nearby areas. I must either get a network booster or cancel my contract with them.<br> I was shocked especially because I Ricaed and I also asked the consultant whether Sonop would have reception. I was given the impression I f I didn't have 3G coverage they would be able to sort it out in at least a month or two<br> <br> I just feel I was promised roses and I ended up with thorns<br>

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Replies (1)
Cell C
Cell C's reply10 Jul 2015, 07:50
Official
Hello Psymon,

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you and assist.

Regards
Cell C | PN