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JN
Jerome N

1 reviews | Active since Apr 2019

02 Apr 2019, 10:28

Breach of Agreement

Agreement Number: ********** ********** 226111 (This is the Agreement I had) which was not kept by cellc!!

I was phoned on the 19th March 2019 did an upgrade to a iPhone 7 Plus, for 459,00 and after calling on the 1st April (cellc said they still awaiting stock, and stock was arriving during the week)

I called Today on the 2nd April and they tell me that the iPhone 7plus has been discontinued. so they try to sell me another phone!

Then I get a call back from Mulibati the sales person who did the contract with me Saying how sorry he was for making a mistake and to show good faith, I Was offered an iPhone 8 for R299,

which I was happy about! and said yes I will take that! he cut the call and said he would call back ,therefore I rated the service as Very Good!!

Then he calls back and says he made a mistake again. Its not the iPhone 8 but the iPhone 7 !. I was done!!!

I wasted a lot of time Speaking to you Guys

I had An Agreement with you guys and you dishonoured that! Very Upset customer! looking forward to cancel my contract with you guys!

0
Replies (5)
Cell C
Cell C's reply02 Apr 2019, 10:51
Official
Apologies for any inconvenience caused by this poor service.

Would you be interested in us having a consultant from the Retentions department give you a call and see how he can assist?

Regards
DA

JN
Jerome N's update02 Apr 2019, 11:01
Reviewer Update
How Can they Assist? Could they give me the Contract that was Agreed Upon? Or the iPhone 8 32g at R299? or waste more of my time?
Cell C
Cell C's reply03 Apr 2019, 14:26
Official
We will have a consultant contact you.

Regards
DA
JN
Jerome N's update04 Apr 2019, 16:50
Reviewer Update
Yeah , so nobody Contacted me! Please cancel my contract. Use this as a letter of cancellation. Last debit would be end of April. I would be reversing thereafter ... Teribble service.... you have a customer care line which does not care. So maybe change that into customer ****... because that is all I received from you people.
JN
Jerome N's update08 Apr 2019, 10:20
Reviewer Update
Just wanted to thank Cellc Retentions Mr Sean Sakoor for the call, and being so Understanding aswel. I think Cellc Should have more people like You. Thank You.